An emergency on the island has one complication the mainland does not — everything comes over the connector, and in season that takes time.
Stopping the water is the first job
Because getting here takes longer than it would across the bridge, the most valuable thing you can do is know how to shut the water off yourself. In a house it is usually a meter box near the street or a valve under the elevated floor. In a villa it may be a shut-off inside the unit or one serving several units — worth asking your management company now rather than at midnight.
Upstairs units and the neighbours below
In a stacked building a leak is rarely just your problem. Water finds its way into the unit underneath, and what began as a supply line becomes two ceilings and someone else’s insurance claim. Speed genuinely matters more here than in a detached house.
What it costs
You get the price before we start rather than after, with nothing quietly added for the hour of day.
We come out at any hour for
- Burst or leaking supply lines
- Water coming through a ceiling from the unit above
- Water heaters leaking or failing
- Sewage backing up into tubs and floor drains
- Gas smells, which we treat as immediate
- No water or no hot water during a rental